Independent loss adjusting & claims assessment across KwaZulu-Natal
Tel 083 646 9058 Newcastle: 21 Ribbok, 2940 Pietermaritzburg: 43 Kitchener, 3201 gavinholder@telkomsa.net
About Us
Holder & Associates Loss Adjusters is an independent loss adjusting firm covering KwaZulu-Natal, operating from two offices in Newcastle and Pietermaritzburg. We handle the full spectrum of claims for insurers, underwriting managers and brokers.
The firm is built around the experience of Gavin Holder, who brings 19 years in the investigation of crimes with the South African Police Service, followed by over a decade in the insurance sector as a Non-Motor Claims Assessor at Mutual & Federal and heading up the Newcastle office for DRM Loss Adjusters. His investigative grounding is a particular asset on fraud and contentious matters.
He is supported by professional associate Matthew Van As, a Chartered Accountant (SA). Together they give insurers a single partner equipped to investigate, quantify and report on claims of almost any size or complexity, with particular strength in the financial quantification that complex commercial and business-interruption claims demand.
Our Team
Services
Burglary and theft, accidental damage, water damage from faulty geysers and burst pipes, storm and flood. Full inventories where required.
Buildings, contents, plant, machinery and equipment damage, with a scope of repairs and a reasonability review of every quotation.
Loss of income and increased cost of working, quantified in-house with chartered accounting support.
Fire and explosion damage, including cause-of-loss investigation on complex and contentious matters.
From irrigation systems on wheels to general material damage. Idle equipment means financial loss and potential crop failure, so we move quickly — supported by relationships with manufacturers’ agents, engineering works and rural repairers.
Special investigations of motor vehicle accidents.
Liability investigations, with evidence gathered and set out to support the insurer’s position.
An investigator’s eye on every file. Where the indicators are there, the insurer hears from us immediately.
Desktop assessments, verification of quotations and repair estimates, salvage inspections, follow-ups and re-inspections, and catastrophe response.
Our Approach
Lean operations and modern, technology-enabled workflows let us turn around clear, well-documented reports quickly, reducing claims lifecycle and cost-to-settle for our partners.
We apply disciplined documentation standards to every mandate, supported by current digital tools for transcription, evidence management and report preparation, so insurers receive accurate, decision-ready reports.
We work with standard claims-management tools and can report in the formats and to the service levels our insurer partners require.
With chartered accounting expertise on hand, the firm brings genuine forensic and financial-quantification capability to complex commercial and business-interruption claims, not just descriptive reporting.
We treat claimant and policyholder information as confidential and handle all personal information in line with the Protection of Personal Information Act, with appropriate controls over how and where claims data is processed.
An efficient operating model lets us deliver strong value with fair, market-related fees and clear scoping on every instruction.
Coverage
We cover KwaZulu-Natal from offices in Newcastle and Pietermaritzburg, with capacity to attend matters throughout the province and into adjoining regions by arrangement.
Contact
Email the instruction or call the number below. Allocations are acknowledged within two hours, and we will confirm an inspection date the same day. Emergency and after-hours attendance by arrangement.
21 Ribbok, Newcastle, 2940
43 Kitchener, Pietermaritzburg, 3201